oktk Privacy Policy

oktk operates a trusted online betting and casino platform for users in Bangladesh. We understand that protecting the privacy of your personal information is a fundamental responsibility. This Privacy Policy ("Policy") describes how oktk collects, stores, processes, and uses your information.

This Policy applies to all services on the oktkbet.cam website, the mobile app, and related digital platforms. By using our platform, you agree to the terms set out in this Policy. You can read our Terms and Conditions to learn more about how the service operates and the conditions under which you may use the platform.

This Policy may be updated from time to time. For any changes, we will update the "Last Updated" date at the top of the page. For significant changes, you will be notified directly by email.

We collect two types of information: what you provide directly, and what our system collects automatically.

2.1 Information You Provide

The following information is collected for registration and account management:

• Full name and date of birth (for identity verification)
• Email address and mobile number
• Username and password (stored in encrypted form)
• Bangladeshi National ID card or passport number (when required for KYC verification)
• bKash, Nagad, Rocket, or Upay account number, or bank account details (for financial transactions)
• Messages or information you send when contacting support

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Time of access and session duration on the platform
• Cookie and local storage data
• Gaming activity and transaction history

2.3 Information Received from Third Parties

We may occasionally receive information from trusted third parties for identity verification or fraud prevention purposes. Such information is used only through legally permitted processes and for the purpose of securing your account.

oktk uses your information for specific purposes. The main purposes are outlined below:

3.1 Service Operation and Improvement

• Creating and managing your account
• Processing deposits, withdrawals, and other financial transactions
• Activating gaming services and bonuses
• Improving platform performance

3.2 Security and Legal Compliance

• Preventing account fraud and unauthorised access
• Following Anti-Money Laundering (AML) regulations
• Verifying age — our platform is for persons aged 21 and above only
• Meeting applicable legal obligations

3.3 Customer Support

Information is used to resolve your issues and answer your questions. Our support team is available 24 hours a day in Bengali and English via live chat and email.

3.4 Communications

We may use email or SMS to inform you about new offers, bonuses, or important platform updates. You may request to stop receiving such communications at any time.

oktk uses cookies to keep the website running properly and to improve the user experience. Cookies are small data files stored in your browser.

4.1 Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences, language, and other settings.
• Analytics Cookies: Help monitor platform usage to improve the quality of the service.

4.2 Cookie Controls

You can delete or disable cookies from your browser settings at any time. However, disabling essential cookies may cause some services to not work properly.

oktk never sells your personal information to third parties. However, limited information may need to be shared in certain situations:

5.1 Service Partners

Minimum necessary information may be shared with payment processors, identity verification agencies, or game providers to deliver the service. These partners are required to follow the same standard of privacy protection as us.

5.2 Legal Obligations

We may provide required information in response to a court order or a lawful request from a law enforcement agency. In such situations, only the information legally required will be provided.

5.3 Corporate Restructuring

In the event of any corporate restructuring, merger, or acquisition of the company, user information may be transferred to the new entity. We will inform you in advance in such cases.

oktk uses internationally recognised security measures to keep your information safe:

6.1 Technical Safeguards

• SSL/TLS Encryption: All data transfers take place over encrypted connections.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Firewall and Intrusion Detection: Automated systems are active to prevent unauthorised access.
• OTP Verification: Two-step verification is used for login and financial transactions.

6.2 Administrative Safeguards

Our staff operate under strict data protection policies. Only authorised personnel may access your information for specific purposes, and every such access is logged.

6.3 Acknowledging Limitations

No data transfer over the internet is completely risk-free. We work to provide the highest level of protection, but you should also use a strong password and not share your account details with anyone.

oktk retains your information for as long as your account is active and as needed to provide the service. Some information may be retained for a set period after an account is closed:

• Financial transaction records: for the applicable period required by law.
• KYC verification documents: for a defined period for fraud prevention and audit purposes.
• Gaming activity records: as required by law or for dispute resolution.

Once the defined retention period ends, we securely delete your information or anonymise it so that you can no longer be identified.

You have the following rights regarding your personal information:

8.1 Right to Access

You may request to see what information we hold about you. We will respond within 30 days of receiving your request.

8.2 Right to Correction

If any of your information is incorrect, you may request a correction. Many details can be updated directly from your account settings.

8.3 Right to Close Your Account

You may request to close your account at any time. Please contact our support team for this. To learn more about responsible gaming, read our Responsible Gaming page, which covers self-exclusion and limit-setting options.

8.4 Right to Withdraw from Marketing Communications

You may opt out of marketing emails or SMS at any time. Service-related messages will, however, continue to be sent.

8.5 Right to Submit a Complaint

If you have any complaint about our data protection practices, please contact us directly. Visit our About Us page to learn more about us.

oktk's services are strictly for persons aged 21 and above. We do not intentionally collect information from persons under 21. If we become aware that a minor has created an account, that account will be closed immediately and all related information will be deleted.

A note to parents: please be vigilant to ensure your child does not use this platform. If you suspect that a minor's information has been collected, please contact us immediately.

Our servers may be located in various countries. When transferring data to another country, we ensure that your information receives a level of protection equivalent to this Policy.

For transfers of data outside the European Economic Area, we follow applicable international standard contractual clauses and safeguards that ensure adequate protection of your information.

oktk reserves the right to amend this Privacy Policy as needed. For any significant changes:

• The "Last Updated" date at the top of the page will be changed.
• Advance notice will be sent to your registered email for important changes.
• Continuing to use the platform after a change will be taken as an indication of your acceptance of the new policy.

We recommend that you visit this page regularly.

If you have any questions or concerns about this Privacy Policy, please contact us. Our team is ready to assist in Bengali and English 24 hours a day.

Visit our FAQ section for answers to common questions about accounts, payments, and security.